Working at Melba Support Services (Melba) We support people with disability to live the life they want. We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation. Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality. Why Join Us? We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! What you’ll be doing (Key accountabilities) Coordination and Support Review Melba structure to develop strategies to promote representation of people with lived experience across the organisation. Implement and embed lived experience throughout the organisation, including board and governance levels. Encourage a positive, individualised, accessible and inclusive learning and working environment. Coordinate and provide practical support for lived experience members in agreed advisory forums and engagement activities. Ensure inclusive participation practices are embedded in all meetings and engagement activities, including by developing and using accessible materials to facilitate engagement and participation of all lived experience members, regardless of their communication preferences/styles. Support lived experience members to develop, establish and implement an annual work plan of activities, in line with their engagement/role and applicable terms of reference. Lead the recruitment and onboarding of lived experience members. Support ongoing mentoring and capacity building opportunities for lived experience members to participate confidently in engagement activities, forums and governance roles. Facilitate the development and maintenance of partnerships with existing community-based advocacy groups. Support lived experience members to engage in feedback and consultation processes with Melba’s leadership and Board, in an accessible, inclusive and empowering way. Support lived experience members to participate in staff recruitment activities, induction and other capability development initiatives. Support lived experience members to actively participate in and present at conferences, workshops and expos as representatives of Melba. Encourage the promotion of Melba services and values in the community. Track and regularly report on agreed outcomes. Gather and share stories, feedback and lessons learned to improve Melba’s lived experience inclusion practices. Contribute to reviews and evaluations of Melba’s governance and participation frameworks. Financial Assist in annual budget development based on projected/ anticipated activities of lived experience members/groups. Maintain and acquit expenditure in line with annual budget parameters. Your Background ( S kills and attributes) Understanding of, and a commitment to, the values and goals of the organisation. Excellent service delivery skills. Demonstrated commitment to service excellence, human rights and zero tolerance. Excellent interpersonal and collaborative management skills. High level written and verbal communication/presentation skills. High level organisational and time management skills including a proven ability to prioritise, meet deadlines and work autonomously. Requirements A current First Aid and CPR Certificate. A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). The ability and relevant driver’s license to perform travel where required. Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. Occupation Health Safety and Wellbeing (OHS&W) Take reasonable care for their health, safety, and wellbeing and that of others. Observe safe systems of work. Follow OHS&W policies and procedures. Report hazards, near misses and incidents in accordance with the agreed incident reporting system. Contribute to a positive culture in relation to OHS&W and participate in consultative structures. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
