Support the growth and development of the business through managing the relationship, growth, and satisfaction of our key distribution partners. Key responsibilities and objectives Build and develop the strategic partnerships in both new and existing channels Manage and lead the day-to-day ongoing relationship lead of Corporate partners including: On boarding cards into programs Escalations and account specialists overseeing and helping with issue avoidance and resolution Promotion coordination Inventory management Logistics leadership Manage reporting requests Manage digital and physical product and solutions for new and existing partners Partner with the Sales team and work collaboratively to operationalize new and existing client programs and support and grow the business Collaborate with internal stakeholders for new partner onboarding throughout the client integration Manage client gift card content: Quarterly content review Presenting new gift cards and presenting discounts to partners Oversee CSM team to create CRCL’s Send partner all gift card assets including artwork, T&Cs, descriptions What does success look like in this role? Build and develop the strategic partnerships in both new and existing channels Build strategic relationships with Card partners with specific requirements for your partners Create a tight relationship with logistics party ensuring their orders are fulfilled to the highest level Strategically look at all partners to create new opportunities Being the lead on rolling out of all new strategic partners utilising project management skills An escalation for Account Managers and Partners for issue avoidance and resolution Work with legal team to create documentation including revisions to contracts and financial changes Take part in or lead business presentations and discussions – presenting Blackhawk B2B and promote services and solutions Ensure all partners receive their reporting on time including stock on hand, post analysis, Service Level Agreements Manage quarterly reviews with partners Work with the Business Development Director to develop bespoke solutions for the best in market execution of gift card solutions to B2B and Strategic partners Other duties as assigned by the Director Be an ambassador for the Blackhawk business with all external parties Experience of working across a diverse customer base Previous experience in business management, sales, or account management experience. Knowledge of Gift Card, Loyalty, or Prepaid category is ideal, Proven track record of successfully influencing in a matrixed organization. Strong communication, presentation, and interpersonal skills Highly motivated with a strong level of initiative, energy, and enthusiasm. Accustomed to working in a fast paced, rapidly changing environment. Strong interpersonal skills with the ability to liaise with people at all levels and build beneficial relationships. Extensive planning & organisation skills Strategic, collaborative outlook Excellent time management and ability to multitask.
