Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay Meals & Accommodation: Package up to $2,650 for dining and holidays expenses Extra Leave: Enjoy an additional 5 days of individual leave each year Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner Fitness Passport: Discounted access to gym and aquatic centres Health Insurance: Exclusive HCF discounts Career Growth: Genuine opportunities for growth and career development EAP Support: Free, confidential counselling and wellbeing support About Us At Breakthru, we're all about people – their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengths-based support. From daily living to education, employment, and community connection, we’re here to back every breakthrough moment. As part of the Royal Rehab Group, you’ll be backed by one of Australia’s most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you’ll have the stability, resources, and support to grow your career and make a real impact in people’s lives. We offer a vibrant, inclusive culture the values your expertise. About the role… As an Engagement Officer, you will be the first point of contact for new and potential customers wishing to access Breakthru services. You will provide advice regarding service options and work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and lead the development of service agreements to ensure a streamlined onboarding process. The role is a full-time fixed term contract. This includes: Managing new enquiries via phone, email and online systems/applications Actively responding to new customer enquiries Processing relevant referrals and NDIS Request for Service Liaising with operational teams regarding service capacity and availability Awareness of Breakthru and legislative policies and procedures Participate in promotional campaigns to increase customer acquisition and promote Breakthru’s service offerings Thorough and timely recording of customer interactions About you… You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service, will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business. To succeed in this role you must have: Strong foundational knowledge of NDIS & funding flexibility Excellent customer service skills Ability to advocate on behalf of our customers Proactive approach to achieving targets Strong administrative requirements & process driven role Essential Criteria: Criminal record check (essential or willing to obtain) Working with children’s check (essential or willing to obtain) NDIS Workers screening clearance (essential or willing to obtain) Your Royal Rewards… Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!) Benefits: Fitness Passport & HCF Private Health Insurance discounts Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner Career growth: Genuine career opportunities QLeave: Access to portable long service leave for eligible candidates Work life balance: Flexible work arrangements Salary: Competitive remuneration Leadership: Supportive and experienced leadership team Culture: Friendly and close-knit team environment We know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA individuals, people with disability, and those from culturally and linguistically diverse backgrounds. If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive. What’s next… If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us! Please note, only applicants that address this essential criteria will be considered. Visit our Breakthru careers page for more information: www.Royalrehabgroup.com.au/careers/ The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks. Vaccination against infectious diseases is strongly encouraged.
