Purpose As the Night Audit Supervisor, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, whether it is a late-night guest inquiry or a minor maintenance issue, you are there to provide support and maintain the hotel's reputation for exceptional service. Primary Responsibilities Supervise nightly hotel operations and ensure the safety of all individuals on the premises during your shift Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries Supervise the reception desk, assisting with and overseeing night audit and reporting procedures Uphold overnight property security standards Assist in preparing for the daytime team's operations Skills and Experience Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance A positive demeanour and capable of working independently Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences A keen eye for detail to ensure accurate daily revenue capture and reporting
