Technical Support Engineer - Integrations & Platform (SaaS) 12-Month Contract $450 p/day incl. Super Hybrid - 2 Days in Office Sydney CBD Australian Citizens or Permanent Residents only The role This is a senior platform and application support role for engineers who enjoy solving deep, complex system problems rather than building greenfield features. You'll work on a large enterprise SaaS platform, owning high-impact cases focused on integrations and authentication - SSO, OAuth, SAML, APIs and data flows. You'll use JavaScript, SQL and Linux to diagnose behaviour, find root cause, work directly with customers and partner with product and engineering to get critical systems back to green. This is not a call-centre role and not general IT support. This is true product, platform and application support at an advanced level. What you'll be doing Owning and resolving complex platform and application support cases Troubleshooting issues across: Authentication and identity (SSO, OAuth, OIDC, SAML, LDAP, AD, Azure AD, Okta) System integrations (REST, SOAP, ETL, JDBC/ODBC) Data flows and platform behaviour Using JavaScript to analyse, debug and reproduce platform logic Using SQL to interrogate data and support root cause analysis Working in Linux environments and using logs and diagnostics to understand system behaviour Performing deep root cause analysis and producing clear technical findings Acting as the bridge between customers, support, product and engineering Running or contributing to incident and escalation calls Creating and maintaining knowledge base content and improving support processes Maintaining high-quality case documentation and working to agreed KPIs What we're looking for 2 years in Platform Support and/or Application Support in a SaaS or enterprise software environment Strong experience with integration and authentication technologies , including: OAuth, OIDC, SAML, SSO, LDAP, Active Directory, Azure AD, Okta REST and SOAP APIs, ETL, JDBC/ODBC or similar Strong JavaScript skills for troubleshooting and investigation Solid SQL skills for data analysis Comfortable working in Linux environments Experience supporting complex SaaS or enterprise platforms Strong troubleshooting and root cause analysis skills Clear communicator who can explain complex technical issues simply Nice to have ServiceNow administration or development experience Experience supporting SaaS / PaaS platforms Understanding of ITIL Experience diagnosing performance-related issues Eligibility This role is open only to Australian Citizens or Permanent Residents
