You will also be responsible for supporting the provision of apologies by Senior Executives / Senior Officers of the department as part of civil proceedings. You will facilitate trauma-informed, culturally sensitive responses and apologies to assist in the healing process for people who have experienced institutional child sexual abuse, which may also inform changes toward safer practices for participating institutions. This role requires a combination of professional, administrative, facilitation and communication skills to enable the successful delivery of DPRs that are safe, meaningful and culturally responsive to the person receiving them. Your Responsibilities: Assess briefing materials to develop trauma-informed responses that are culturally sensitive and reflect all components of an effective apology; Consult with applicants either in person, or via email or telephone contact to discuss their expectations, preferences or wishes of the process, and to negotiate what optimal response can be provided. Assess and advise on applicants' readiness to participate in a DPR pursuant to the NRS legislation and frameworks; Assess and provide briefings to Legal Services and Redress Branch on the status of civil apologies once allocated post-settlement; Collaboratively establish the method for each DPR or civil apology including: discussing sensitivities and preferences - for example, gender and cultural background of departmental representatives; liaising with/assisting support person/s if nominated; and holding a preparatory face-to-face meeting with relevant parties, Identify a suitable departmental representative to deliver a DPR or civil apology post settlement of a claim, based on assessment of briefing materials and consultation with applicants, including managing any conflicts of interest; Provide training, briefings and support for departmental representatives providing DPRs or civil apologies; Maintain ongoing and regular contact with applicants throughout the process and facilitate the meeting, where requested, with the departmental representative; Liaise with key departmental stakeholders regarding planning and implementation of the DPR or civil apology; Organise opportunities for applicants to provide feedback on their experience engaging with the process - for example, in relation to quality, timeliness and meaningfulness; Provide training, briefings and support for departmental representatives providing DPRs; Actively contribute and participate as part of a multidisciplinary team to deliver safe and meaningful DPRs and civil apologies; Prepare and maintain quality case records in accordance with departmental case management and reporting requirements. Your mandatory requirements: Possession of a degree in the behavioural or social sciences from a recognised tertiary institution. * Possession of a current 'C' class driver's licence and ability to undertake travel.
