The Department of Parliamentary Services (DPS) is seeking two experienced and motivated Retail Team Leaders - Sales and Customer Service to join the Parliament Shop team. These are ongoing, part-time positions responsible for leading a team of retail sales assistants and supporting the management team in achieving daily operational objectives across the Parliament Shop's seven-day operations. The successful candidates will oversee day-to-day retail functions including banking, opening and closing procedures, daily sales reconciliation, and processing refunds and returns, ensuring all policies and procedures are followed accurately and efficiently. About the Parliament Shop The Parliament Shop and E-commerce section sits within the Parliamentary Engagement Branch (PEB) and manages the onsite and online retail operations. The PEB is responsible for developing and delivering quality, engaging experiences for visitors and building occupants to support the work of the Australian Parliament, and the Parliament Shop team is committed to being a sustainable, efficient, and collaborative team that supports the visitor experience by delivering exceptional retail experiences. Successful applicants will report to the Manager - Operations and Procurement, Parliament Shop and E-Commerce. The position requires walking and standing on a range of surfaces. It also requires talking and interacting with the public and building occupants for extended periods. The successful applicant will also work on a roster where weekend, public holidays and some after-hours work may be required. You must be willing to wear a uniform. Successful candidates will undertake a pre-employment medical assessment prior to commencing work. Who we are looking for We're looking for enthusiastic and experienced retail team leaders who thrive in a customer-focused environment and are passionate about creating memorable visitor experiences. The ideal candidates will be highly motivated and engaged retail professionals who are passionate about exceeding customer expectations. This role is roster-based, part time and will support the Manager - Sales and Customer Service in building the Parliament Shop's reputation for remarkable service and authentic storytelling with unique products. The key duties of the position include Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.
