Cookie is an iconic and vibrant Thai restaurant, beer hall and cocktail bar located in Melbourne’s CBD. The venue combines modern Thai dining with an extensive selection of over 80 beers, a curated wine list and creative cocktails, all served in a lively and eclectic space featuring soaring ceilings, local artwork and city views. A favourite among locals, visitors and after-work crowds, Cookie serves as both a bustling dining destination and lively social hub late into the night. About the Role We are seeking a passionate, experienced and hands-on Restaurant Manager to lead the front-of-house team and ensure the smooth and successful operation of the venue. This role is ideal for someone who thrives in a high-energy hospitality environment, has strong people-management skills and is committed to delivering exceptional guest experiences. Key Duties & Responsibilities Operational Leadership Oversee all front-of-house operations including restaurant, beer hall and bar services Lead, train and motivate service and bar staff to deliver high-quality customer service Ensure consistent service standards during lunch, dinner and evening service Manage staff rostering, performance and training development Handle guest enquiries, feedback and complaints professionally and promptly Monitor daily sales performance and assist with cost control and budgeting Maintain compliance with licensing, food safety and WHS regulations Collaborate with kitchen management to ensure smooth service flow Support promotional activities, events and marketing initiatives Analyse service metrics and implement improvements to enhance efficiency and guest satisfaction What We’re Looking For Minimum 2-3 years’ experience in a similar hospitality management role. Strong leadership skills with a passion for people and service excellence. Excellent communication and organisational abilities. Ability to work effectively in a fast-paced, dynamic environment. Strong problem-solving skills and commercial awareness. Flexible availability including evenings, weekends and public holidays. What We Offer Competitive salary package, performance incentives and career growth opportunities. Supportive team and collaborative work culture in a landmark Melbourne venue. The chance to lead and shape the front-of-house experience at one of the city’s most popular dining and entertainment destinations. Click “Apply for this job” to register your interest in this fulltime salaried position with a starting salary $75000K - $85000K (plus super)
