Join one of WA’s most iconic café brands and help our teams bring the Miss Maud magic to life — warm welcomes, beautiful presentation, and the same high standards customers love. This is a hands-on, multi-site coaching role based in our cafés (not head office). You’ll work alongside Café Managers to strengthen day-to-day operations, lift capability, and bring consistency to how we operate, store to store. You’ll partner closely with the Executive Manager Stores on priorities, follow-through and continuous improvement. What you’ll love Genuine work/life balance: daytime hours only, no split shifts Roster includes four weekend daytime shifts per month (Saturday/Sunday) Permanent full-time role with a competitive salary package and long-term stability Vehicle allowance, mobile phone and laptop provided Supportive, values-driven culture where people and quality come first Career development opportunities Free coffee and a meal on shift About the role You’ll spend your week in-store, coaching and supporting Café Managers across multiple locations. This role is about enabling strong performance and consistency — not stepping in as the Café Manager. A key focus is standardisation: ensuring initiatives are implemented consistently and standards are embedded across all stores. Key responsibilities Coach and support Café Managers across all key areas of café operations (service, quality, presentation, routines, safety and compliance) Drive consistent customer experience standards — the unmistakable Miss Maud experience in every café Support commercial performance: sales, labour planning, rostering and food cost control Provide practical in-store guidance on people leadership, training, staffing levels and capability-building Embedding 2 Second Lean and continuous improvement — simplifying routines, strengthening consistency, and helping teams improve outcomes Use systems and reporting to track results, strengthen accountability, and maintain consistency About you You’re an experienced hospitality leader who thrives on being hands-on across multiple sites. You balance people leadership with commercial outcomes, and you know how to coach managers to lift standards without needing constant supervision. You’ll bring: Strong understanding of hospitality operations and key financial drivers, most likely as a result of your experience as a Café Manager, multi-site leader, or Store/Area Coach Confidence with labour management, rosters and cost control A practical, roll-up-your-sleeves coaching style Strong personal discipline and self-management — comfortable working independently across sites Clear communication, sound judgement and a calm, consistent approach High attention to detail and pride in consistent standards A valid Australian driver’s licence and reliable transport About Miss Maud In 2026, Miss Maud celebrates 55 years as part of Western Australia’s story — known for beautiful cakes, great coffee, and warm hospitality. Our people are at the heart of what we do, and we’re proud to develop leaders who uphold our standards, help others shine, and keep improving. Apply now and step into a role where your support makes a visible difference in-store, every day.
