Introduction About the role Join our Client Services team and support customers with clear, empathetic and knowledgeable assistance. You’ll handle inbound calls, answer policy questions, and help customers feel confident in the decisions they make about their life insurance. Monday to Friday – no weekends! Description What you’ll do Respond to inbound customer calls and provide accurate, helpful information Support customers through effective problem solving and negotiation Keep clear and accurate records of customer interactions Participate in training and development to stay across products and compliance standards Work towards KPIs while delivering high quality customer experiences Contribute positively to our team culture and values What you’ll bring Experience in a customer focused role (call centre, customer service or similar) Strong verbal communication and active listening skills Confidence handling phone based conversations with empathy and clarity A solutions oriented mindset with the ability to remain calm and professional Ability to collaborate with internal teams and build constructive working relationships Why join NobleOak? Australia’s Most Awarded Life Insurer in 2025, recognised for value, customer experience, quality and claims excellence Three time Employer of Choice (2023–2025), acknowledging our supportive, people first culture Beautiful new office in the heart of the Sydney CBD — modern spaces designed for connection, collaboration and great employee experience A team that values trust, integrity and doing the right thing for customers Skills And Experiences Apply now If you’re looking for a meaningful customer service role in a supportive and well recognised organisation, we’d love to hear from you. Please note: A criminal history check will be required. NobleOak is an Equal Opportunity Employer and encourages applications from people of all ages, backgrounds, and from Australian Aboriginal and Torres Strait Islander communities.
