Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80 hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. At Event Cinemas our number one focus is on providing exceptional experiences for our customers. If you are not the sort of person that will bend over backwards for a customer every single time, this is just not your gig. We’re looking for service superstars! We are seeking expressions of interest to join our frontline cinema team! Key Responsibilities General Cinema Duties Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively. Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level. Actively contribute to and participate in all cinema campaigns. Follow Workplace Health and Safety policies and procedures including emergency procedures. Attend and complete all mandatory training sessions as designated by EVT. Assist fellow employees as needed, fostering a cooperative and supportive work environment. Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area. Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks. Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities. Maintain a high standard of cleanliness and hygiene through diligent cleaning practices. Security knowledge and awareness. Queue management and crowd control. Lost property maintenance. Retail Customer Service Proficiency in register operation and ticketing systems. Product and service knowledge. Cash preparation and responsibility for own till. Conduct self-audits and ensure financial balance through attention to detail and accuracy. Prepare food and beverages for sale, ensuring a high standard of quality and product presentation. Maintain product stock levels and presentation, in accordance with planograms where applicable. Assist with stock control through accurate stock handling. Support preparation for stocktake as required. RSA qualifications as required. Cinema Attendant Maintain an elevated standard of customer service by prioritising and attending to their needs proactively. Presentation and minor maintenance of games machines. Queue management and crowd control including allocated seating management. Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level. Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues. KPI - Operational Responsibility for Cinema NPS results. Achieve a sound level of competence in cash handling. Food and beverage prepared and served to a high standard and in a timely manner. Performs effective suggestive selling and upselling techniques. Accurate handling of stock. Completes service checklists. Effectively manages cinema turnaround times. General level of interest in the role. Willingness to help others. Support of fellow employees. Skills & Experience These are the desired skills and experience for this role: Competent in basic Maths and English Competent in cash handling Benefits & Perks Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ’s largest and most diverse experiences company Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
