Purpose As Refurbishment Project Delivery Manager, you will oversee a pipeline of refurbishment projects that enhance the presentation, quality and long-term value of our hotel and apartment assets. You’ll collaborate closely with operations, suppliers, owners and internal specialists to ensure projects are delivered to brand, budget and quality standards, with minimal operational disruption. Key Responsibilities Lead, plan and oversee the tendering and delivery of multiple refurbishment projects simultaneously Shape project methodologies and ensure consistent planning, quality control and delivery Provide clear and comprehensive communication to internal teams, property operations and owners Develop detailed programmes of work that align with occupancy constraints Liaise with commercial suppliers to ensure quality, compliance and service continuity Manage prototype installations and coordinate feedback with Sales & Design Undertake regular quality and safety inspections and maintain compliance documentation Identify construction defects and drive timely resolution Prepare Operating & Maintenance Manuals, including warranty and care information Support, mentor and grow the capability of Project Managers and Project Coordinators Contribute to accurate reporting and achieve revenue and profitability targets Skills & Experience Qualification in Construction, Project Management or a related discipline Minimum 5 years’ management experience in refurbishment, construction, fit-outs or similar environments Demonstrated ability to coach and mentor project teams Strong commercial acumen with experience in tendering and contract evaluation Exceptional communication, negotiation and relationship-building skills Ability to navigate complex stakeholder environments and drive positive outcomes Strategic thinking with the ability to plan mid- to long-term Flexibility, high energy and a genuine passion for hotel operations and asset performance
