Company: IIQAF Group Industry: Hospital / Health Care Location: Sydney, New South Wales, Australia Job Type: Full-time Salary: AUD 65,000 – AUD 70,000 per year Job Overview IIQAF Group is seeking a professional and customer-focused Customer Service Officer to join our Hospital and Health Care operations in Sydney. The role involves providing high-quality patient and client support , handling enquiries, coordinating appointments, and ensuring a positive service experience in a fast-paced healthcare environment. This position is ideal for candidates with experience in healthcare customer service, patient administration, front desk support, or call centre roles . Key Responsibilities Respond to patient and customer enquiries via phone, email, and in person Schedule and manage appointments, referrals, and service requests Provide accurate information on healthcare services, procedures, and policies Maintain up-to-date patient records and data entry in internal systems Resolve customer concerns professionally and efficiently Liaise with clinical teams and administrative departments Ensure compliance with privacy, confidentiality, and healthcare regulations Deliver consistently high standards of customer care and service excellence Required Skills & Qualifications Proven experience as a Customer Service Officer, Patient Services Officer, or Customer Support Representative Strong communication and interpersonal skills Ability to manage high-volume enquiries in a structured environment Proficiency in CRM systems, patient management systems, and MS Office Excellent organisational and problem-solving abilities Professional attitude with strong attention to detail Preferred Qualifications Experience in hospital, clinic, medical centre, or healthcare administration Knowledge of patient confidentiality and privacy standards Previous experience working in Sydney or Australian healthcare organisations Certificate or diploma in Health Administration or Business (advantageous) Why Join IIQAF Group Competitive salary: AUD 65,000 – AUD 70,000 per year Stable role in the Hospital / Health Care industry Supportive and professional team environment Career development and long-term growth opportunities
