Purpose As the Front Office Supervisor , your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly. Primary Responsibilities Take the helm and guide the front office’s day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift Skills and Experience A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of communication, both written and spoken Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
