Permanent OpportunityJoin our ‘Work Item Management’ (WIM) team in a critical role as a Product Owner specialising in backlog and work item management to support smooth, predictable delivery across our product squads. You’ll manage incoming requests, structure and refine work items, maintain backlog quality, optimise workflows, and keep teams aligned on priorities. This role is perfect for someone who thrives on organisation, clarity, and helping teams deliver at their best.Key Duties Manage and prioritise the product backlog with high discipline and transparency Work closely with engineers and vendors to ensure our system stability Optimise Jira workflows and support high-quality work item movement Triage new work requests, balancing stakeholder needs and squad capacity Maintain delivery flow predictability through backlog hygiene and sprint readiness Skills & Experience Knowledge of key WIM products and technologies Strong expertise in Jira, workflow design, and backlog refinement Understanding of software delivery processes, Agile, and product lifecycle Exposure to APIs, systems integration, or data flows desirable (aligned to previous incumbent’s profile) Experience with Telephony services preferred If you have any questions or would like any further information about this opportunity, please reach out to Simon Kett from the Talent Acquisition team. Applications close: 5pm, Monday 22nd December 2025
