Description: About Hyatt Since 1957, our colleagues and our guests have been at the heart of our business and helped us become one of the best, and fastest growing hospitality brands in the world. The addition of new hotels, brands, and business lines can open the door for exciting career and countless growth opportunities. It's not every day you get to be a part of a team that's making travel more human. Here, everyone's role matters and it is our shared belief that hospitality is more than just a job - it's a career for people who care. Ready to help make our vision of evolving the future of hospitality come to life? Apply today. We're opening doors for all No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. "Care Connects Us" is our guiding principle It's the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It's how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. We need your curiosity. We need your innovative spirit. And we need your authentic self. There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job - it's a career for people who care. People like you. People like us. Discover a career you didn't know existed. About Hyatt Hotel Canberra - A Park Hyatt Hotel Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. This is your chance to work with exclusive clientele at a luxurious heritage property like no other. As a valued member of the team you will enjoy: · Complimentary and discount accommodation at Hyatt properties worldwide · Complimentary meals on duty · Complimentary access for the Clubhouse · Training and development opportunities with over 2000 online learning modules to support career development · Dry Cleaning · Complimentary car park · Being part of a diverse and inclusive team, passionate about their work · Opportunity to grow and develop your career within an international hotel group About the Role The Director of Rooms, reports to our General Manager,is responsibleto plan, organise and control Rooms Division, ensuring that the operation runs smoothly and efficiently, focused always on empathy, care and excellence in Customer Service. You will be responsible for managing these outlets as successful independent profit centres, ensuring maximum guest satisfaction consistent with Hyatt International standards. The Director of Rooms must have strong communication and analytical skills, coupled with a passion for creating positively memorable experiences for a diverse range of clientele. This role will continue to maintain and implement Park Hyatt brand standards and adjust as needed in our local market. The Rooms Division encompasses Front Office, Front Service, Concierge (Bell), Communication Centre, Clubhouse Fitness Centre, Housekeeping and Laundry. Some of the responsibilities include: Lead, influence and inspire the Rooms Division team to deliver unscripted, innovative service while connecting with guests through empathy and care with consideration to the 'local flavour' of Canberra Ensure the highest standards of service and guest satisfaction are maintained through effective leadership Work closely with the Front Office team to meet and exceed our guest's expectations demonstrating results through applicable guest feedback To drive revenues and monitor all costs and recommending and implementing measures to control in accordance with annual budgets for each department. To assist Human Resources in implementing effective training programs for divisional employees, maximising skills, knowledge and productivity whilst implementing effective succession planning Ensuring all associates deliver the brand promise, through providing exceptional guest service Qualifications: Qualifications Current Director of Rooms, or experienced Front Office Manager within luxury hotel, ready for the next career step Outstanding guest services skills, sophisticated verbal & written communication skills Strong interpersonal and problem-solving abilities Ability to work well under pressure in a fast-paced environment Excellent organisational and administrative skills High energy, entrepreneurial spirit, motivational leader, effective communicator Clear concise written and verbal communication skills in English Proficient in Microsoft Office Degree in Hospitality/Tourism well regarded A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces. Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out InAHyattWorld or WorldofHyatt If you are looking for a fulfilling career, please apply through www.hyatt.jobs Primary Location: AU-CT-Canberra Organization: Hyatt Hotel Canberra Job Level: Full-time Job: Hotel Operations Req ID: CAN003214 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
