At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy. Job Description At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy. Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we’re about transforming lives through better eating habits and through our NDIS Supports, we help people to be more independent while accessing quality nutrition. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour. Are you ready to use your customer service expertise to change lives? We are looking for a compassionate, detail-oriented professional to become the "bridge" between our nutritious meals and the NDIS/Aged Care participants who rely on them. Why This Role is Different Work with Purpose: You aren’t just processing orders; you are empowering people with disabilities and seniors to live independently by simplifying their access to healthy nutrition. Be the Expert: In a complex NDIS landscape, you will be the "go-to" specialist, providing clarity and confidence to families and support coordinators. Dynamic FMCG Environment: Experience the best of both worlds—the heart of the care sector combined with the fast-paced, professional energy of a leading Australian food business. Relationship-First Culture: Forget "transactional" service. This role is about building lasting trust with Plan Managers, Support Coordinators, and families. How You’ll Make an Impact As our NDIS & Home Care Specialist, you will be the face of our support services. Your mission includes: Onboarding & Advocacy: Guiding new customers through the NDIS journey, explaining how our support works, and setting them up for success. Stakeholder Coordination: Acting as a key point of contact for Support Coordinators and Plan Managers to ensure seamless service delivery. Precision & Compliance: Managing service agreements and quotes with a high degree of accuracy, ensuring all NDIS guidelines are met. End-to-End Support: Handling everything from initial enquiries to administrative reporting and billing, ensuring no customer falls through the cracks. About You We are looking for a "people person" with a sharp administrative brain. You’ll thrive here if you have: Sector Experience: A background in NDIS, Aged Care, or fast-paced rostering/coordination. Communication Excellence: The ability to explain complex processes with empathy and clarity. Tech Savvy: Proficiency in MS Office (Word/Excel) and ideally experience with DocuSign. Problem-Solving DNA: You take initiative, work well independently, and love finding solutions for your customers. Compliance Ready: You hold (or are ready to obtain) an NDIS Worker Screening Check and are an Australian Citizen or Resident. Ready to Join the Team? If you are ready for your next challenge, then Apply Now to join one of Australia's most successful and leading food companies. Must have full Australian working rights to apply. To apply please click on the "Apply" button below and complete our online application form.
