Permanent full-time opportunity Supportive & team environment Career growth opportunities The Company: A well-established and forward-thinking business within the promotional products industry is seeking an Administration & Sales Support Officer to join their collaborative and friendly team. This role is ideal for someone who thrives in a creative, people-facing environment and enjoys being the central support function for sales and customer service teams. This position offers variety, responsibility and the opportunity to build a long-term career within a stable and growing business. Industry experience is not required, we are looking for strong administration, customer service skills and confidence with systems. The Role: As a key support function within the business, you will be responsible for managing front-of-house and inbound communications, providing administrative and sales support, and ensuring enquiries are triaged efficiently to the appropriate team members. You will play an important role in keeping day-to-day operations running smoothly while delivering a professional first point of contact for clients. Key Responsibilities: Answer and direct incoming phone calls in a professional and friendly manner Manage shared inboxes, triaging emails and allocating enquiries to relevant team members Provide administration and sales support to the Sales and Customer Service teams Assist with data entry, order processing, documentation and system updates Support customer enquiries with accurate information and timely follow-up Coordinate internal communication to ensure smooth workflow and service delivery Maintain organised records across CRM and internal systems Provide reception and general office support as required About you: Proven experience in administration, sales support, reception or customer service roles Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage competing priorities High attention to detail and a proactive approach to problem-solving Confident using technology and systems, including CRMs and Microsoft Office A team-oriented mindset with a professional and reliable work ethic Comfortable being the first point of contact for clients and stakeholders Why This Role? Join a supportive, close-knit team with a positive workplace culture Stable, permanent full-time position with long-term career potential Ongoing training and development opportunities Exposure to a creative and fast-paced business environment A varied role offering ownership, structure and meaningful contribution For a confidential discussion about this opportunity, please reach out to Laila Hoy on 0413 778 084 or email lh@asr.com.au. At ASR Recruitment we are dedicated to fostering inclusive and diverse workplaces for our clients. We value the unique perspectives, experiences, and contributions that individuals from all backgrounds bring to a team. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals identifying as LGBTQIA, women, people of all ages, those living with disabilities, and individuals from culturally and linguistically diverse communities. Diversity strengthens organisations, and we are proud to support our clients in building teams that reflect and celebrate this.
