The Decision Support Services Program leads customer decision support and engagement within the Community Services Group, working primarily with the Emergency Services and Australian Community sectors. Built upon a deep understanding of the impact that weather, water, climate and oceans have on the decisions that Bureau customers make every day, Decision Support Services briefs and advises the Bureau's customers and partners in the Australian Community and Emergency Services sectors. The National Operations Support Manager leads a team that provide weather, water, marine and climate advice into the Australian Government through the National Emergency Management Agency (NEMA). This team delivers embedded decision support to NEMA's National Situation Room (NSR) to support them to help the Australian Government to provide a coordinated response to prepare, respond and recover from disasters. This includes the delivery of briefings and exercise support for preparedness activities, routine daily briefing and advice, and producing tailored products as required. During the High Risk Weather Season (1 October - 30 April) the operational service may operate 7 days a week and is available to surge outside of normal hours during severe weather events or when the NSR requires incident briefings. The National Operations Support Manager leads a team of meteorologists, climatologists and hazard intelligence officers and is responsible for the Bureau's relationships with NEMA and within the NSR, delivery coordination including internal processes, reporting on deliverables and supporting the team to report on customer insights. This exciting role requires excellent relationship and leadership skills, a broad knowledge of weather, water and climate hazards, communication and media expertise. The key duties of the position include The responsibilities of the role include but are not limited to: 1. Leading a high performing team that delivers an outstanding customer experience to national emergency services and other key stakeholders, including maintaining a resilient, well trained workforce. During significant weather events, you will be committed to supporting the Bureau, your team, and our customers outside the scope of standard working hours. 2. Maintaining the quality and impact of national weather briefing services; including rostering, quality control and correction of deficiencies identified in post event reviews. 3. Developing processes that ensure the team connects seamlessly and coherently within the Bureau's national footprint. 4. Continuously improving products, governance and services to stakeholders responsible for national emergency preparedness, response, recovery and resilience operations and programs. 5. Providing high-level briefings to customers, media interviews and press conferences as part of providing operational support to the Bureau at peak times. 6. Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and s
