Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the role As the Intake Worker, you will be the first point of contact for community members seeking support through the Doorways Financial Assistance Site (FAS). You will triage community members based on need, provide immediate assistance where appropriate, and connect people with the Emergency Relief Assessor, casework, or other internal and external services. This permanent, part-time position (30 hours per fortnight) is based at 88 Hartley Street, Alice Springs, NT. Shifts: Monday, Thursday and Friday, 8:00am–1:00pm. Salary and conditions are in accordance with the SCHADS Award, Level 2. How you will make an impact Welcome community members and respond to enquiries in a warm, supportive manner. Identify immediate needs and connect people with the right supports, including emergency relief, material aid, or casework. Help maintain a safe, calm, and inclusive environment for everyone who visits the site. Provide clear information about available services and alternative supports when needed. Assist with basic administrative tasks such as monitoring gift card usage and keeping accurate records in our internal systems. Keep records up to date and communicate effectively with the team. Follow safety procedures and contribute to a positive, collaborative workplace. Take part in ongoing learning to strengthen your practice and service delivery. What you will bring Experience working in the community services sector. Experience working with Aboriginal and Torres Strait Islander community members. Good oral and written communication skills. Understanding of Trauma Informed Care principles. Ability to work collaboratively within a team environment. Ability to remain calm, resilient, and solution-focused in challenging situations. Commitment to culturally safe, inclusive, and respectful practice. What we offer Remote Area Housing Benefit for employees who live and work in Alice Springs (up to $31,800 tax free) Entertainment Benefit ($2,650 tax free) Employee Assistance Program – confidential counselling service Access to financial, retail and lifestyle discounts Training and development opportunities within a large national organisation A supportive, inclusive culture grounded in The Salvation Army’s mission and values The opportunity to make a meaningful difference in the lives of people experiencing hardship How to apply If you are ready to support community members through compassionate, trauma-informed intake and triage, we would love to hear from you. Please submit your application, including a resume and cover letter, outlining your suitability for the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
