Come transform the future with us! What is a typical workday? We’re seeking a motivated Transport Coordinator with a strong track record in optimisation and nurturing carrier relationships to meet service and delivery goals. The ideal candidate is solutions-focused, customer-oriented, and ready to make an immediate impact. Join Dragonfly and play a key role in shaping innovative, efficient transport solutions across our network. About Dragonfly: Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Position Overview: As a Transport Coordinator you play a key role in supporting the efficient, reliable, and cost-effective movement of goods across the network. Your responsibilities include nurturing carrier relationships, coordinating transport schedules, and aligning first-mile and middle-mile logistics with last-mile delivery needs. You will work cross-functionally with Operations, Sales, and Customer Service teams to drive service reliability, reduce delays, and support scalable transport solutions. This role also includes overseeing asset and equipment management across the first and middle mile to ensure accurate tracking, condition monitoring, and availability of transport assets, as well as delivering operational reporting to management that provides visibility into network performance, KPIs, and continuous improvement opportunities. In this role, you’ll focus on route optimisation, carrier performance, and cost control, while ensuring compliance with safety and service standards. Your ability to balance day-to-day coordination with strategic planning will be key to maintaining a high-performing and resilient logistics network. Key Responsibilities: Carrier Engagement : Build and maintain strong carrier relationships to ensure consistent performance, reliability, and adherence to service-level agreements. Assist in contract negotiations, renewals, and performance reviews to maintain competitive pricing and high service standards. Cross-Functional Collaboration: Align first-mile, middle-mile, and last-mile logistics by coordinating with internal teams and departments to create a seamless delivery flow. Coordinate with Depot teams to ensure timely loading, unloading, and dispatch of goods. Performance Tracking: Monitor transport performance by tracking key metrics such as on-time delivery, cost per shipment, and carrier compliance to identify areas for improvement. Utilise transportation management systems and other logistics software to monitor shipments, track performance, and optimise delivery operations. Asset Tracking: Support asset and equipment management across first and middle mile, maintaining a detailed register of cages, ULDs, totes, scanners, and other transport assets. Oversee allocation, movement tracking, condition monitoring, periodic audits, and coordination of repairs or replacements. Reporting: Deliver operational reporting to Operations Management, preparing regular reports on first- and middle-mile performance and accuracy. Include defined KPIs (e.g. OTIF pick-ups, dispatch accuracy, departure adherence, scan/compliance rates, exceptions, cost/efficiency), providing insights and recommended actions. Maintain accurate documentation and reporting of transport activities, including incident reports, delivery logs, and compliance records. Compliance and Safety: Ensure compliance with all safety, legal, and environmental regulations across transport operations to uphold company and industry standards. Solutions-focused: Support scalable transport solutions that accommodate business growth, seasonal demand, and evolving customer expectations. Continuous Improvement : Contribute to the development and implementation of transportation policies and procedures to streamline operations and improve overall efficiency. Required Qualifications and Education: Bachelor’s degree in Logistics, Supply Chain Management, Transport, or a related field, preferred, not essential. Proven experience in transport or logistics with exposure to route optimisation and carrier performance. Understanding of Australian transport regulations, safety compliance, and chain of responsibility (CoR). Proficiency in transport management systems and data analysis for performance monitoring. Strong communication and problem-solving skills to effectively engage stakeholders and work cross-functionally. Why Join Dragonfly Shipping? Competitive remuneration package. Enjoy a hybrid working environment. Dynamic team-oriented, supportive environment. Growth and development opportunities in both Australia and Canada. Opportunity to make an impact and be a part of a rapidly growing Company. Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Welcome to Dragonfly.
