About My Guardian My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity. The Role: We are seeking an experienced IT Support Officer / IT Support Analyst to provide Level 1 and Level 2 IT support across the organisation. This is a hands-on, onsite IT support role based at our Sydney Olympic Park Head Office, working Monday to Friday. You will be responsible for day-to-day desktop support, helpdesk support, user support, and systems support, with opportunities to assist with automation, scripting, and basic development tasks. Key Responsibilities: Provide Level 1 IT support and Level 2 IT support to staff across the business Deliver desktop support and helpdesk support for hardware, software, and mobile devices Troubleshoot issues across Windows, macOS, Google Workspace, and business applications Manage user accounts, permissions, and access Set up, configure, and maintain workstations, laptops, printers, and peripherals Perform IT onboarding and offboarding activities Assist with website updates and basic front-end changes Develop simple automation scripts (Python preferred) to improve efficiency Support cyber security controls, backups, and system checks Maintain IT asset registers and documentation Escalate complex issues to vendors or external IT providers when required About You 3 years’ experience in IT support, helpdesk, desktop support, or IT officer roles Strong experience supporting Windows and macOS environments Hands-on experience with Google Workspace administration Exposure to Python scripting, automation, or basic coding Comfortable supporting non-technical users in a fast-paced office environment Strong problem-solving, communication, and customer service skills Well organised and able to manage multiple support requests Why Join My Guardian Stable full-time IT support role Broad exposure across IT systems, infrastructure, and support Opportunity to build automation and scripting capability Supportive Head Office environment with real organisational impact If you are a motivated IT professional with a passion for problem-solving and a desire to contribute to an essential corporate function, we encourage you to apply.
