This is a PM 3PL Transportation, 3P Transportation role with Amazon based in Sydney, NSW, AU Amazon Role Seniority - mid level More about the PM 3PL Transportation, 3P Transportation role at Amazon Amazon is seeking a PM 3PL Transportation to manage and optimize the operational performance of External Delivery Service Partners (eDSPs) and 3PL within the Amazon network. This role will focus primarily on driving day-to-day operational excellence across existing sites, with additional responsibility for supporting new site launches as the network expands. Key job responsibilities Key Job Responsibilities: •Support day-to-day relationships between Amazon and external EDSPs •Lead partner performance reviews and conduct improvement meetings with the internal program teams •Oversee daily operations by monitoring delivery capacity against plans, enforcing scan compliance in the Rabbit system, and resolving any technical issues that arise during operations. •Maintain and enforce Standard Operating Procedures (SOPs) •Coordinate Under The Roof (UTR) team access and onboarding processes to ensure smooth operational flow. •Drive performance optimization by analyzing Key Performance Indicators (KPIs), establishing daily reporting systems with External Delivery Service Partners (EDSPs), and developing targeted improvement strategies based on data from Tableau and Perfect Mile platforms. •Monitor and evaluate partner performance metrics, conducting regular deep-dive analyses to identify trends, challenges, and opportunities for operational improvements •Design and deliver comprehensive training programs, including refresher sessions for EDSPs, maintaining up-to-date SOPs, and implementing process updates across the delivery network. •Manage the internal onboarding process for Delivery Associates and develop strategic staffing plans for peak periods to ensure adequate workforce coverage. •Support new location launches by coordinating end-user equipment installation and verifying partner readiness, including system access setup and driver onboarding completion. •Ensure compliance with operational standards across all delivery operations, maintaining necessary documentation and reporting systems. •Collaborate with cross-functional teams to implement process improvements and optimize delivery network efficiency while maintaining high quality standards. - 2 years of program or project management experience - 3 years of Computerized Maintenance Management System program experience - 3 years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 3 years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field, or 2 years of Amazon RME (BB/3P) full time experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting relationships with external partners Leading performance reviews Monitoring daily operations Key Strengths Program or project management experience ️ Computerized Maintenance Management System experience Advanced Microsoft Word and Excel skills Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience with material handling systems A Final Note: This is a role with Amazon not with Hatch.
