We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you will love this opportunity as an Program Delivery Manager at Civica We are seeking an experienced Program Delivery Manager to lead the successful delivery of software implementation programs within the Community Housing sector. This role combines strategic oversight with hands-on delivery leadership, ensuring projects are delivered on time, within scope, and to the highest quality standards. You will have overall accountability for program success, leading a team of consultants and project managers while building strong, trusted relationships with customers and internal stakeholders. Key Responsibilities: Provide end-to-end oversight of all projects within the program, ensuring alignment with business objectives Define, implement and maintain program governance, delivery processes and reporting standards Ensure projects are delivered on time, within budget and to agreed quality outcomes Identify and manage risks, issues and dependencies across the program, implementing effective mitigation strategies Lead, mentor and develop a team of consultants and project managers Foster a culture of collaboration, accountability and continuous improvement Act as the primary point of contact for customers across the program Build strong customer relationships and ensure high levels of satisfaction throughout the delivery lifecycle Manage escalations and drive timely, effective resolution Provide regular program performance updates to senior leadership Track KPIs and maintain transparency across all stakeholders Oversee program budgets and contribute to monthly financial targets Requirements What you will need to be successful in this role Extensive experience in program management within software or technology consulting, including multi-year, multi-organisation delivery Proven delivery leadership within complex software or technology environments Demonstrated success managing programs with complex dependencies and robust governance requirements Strong leadership capability, with experience leading and developing high-performing delivery teams Exceptional communication skills, with the ability to engage, influence and report effectively at executive level Confident managing multiple priorities in a fast-paced, dynamic environment Expertise across delivery methodologies, including Agile and Waterfall, and PMO frameworks such as PRINCE2 and PMBOK Strong commercial acumen, including budget ownership, forecasting, contract management and vendor/partner management We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. Benefits Why you'll love working with us. We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: We're all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
