Are you a passionate hospitality leader looking for your next challenge? Do you thrive in fast-paced environments and enjoy making a real impact on the customer experience? Wests Group Macarthur is seeking a dynamic Catering Supervisor to join our team and help deliver exceptional dining experiences across our Clubs. About Us Wests Group Macarthur is a leading hospitality and entertainment group in South-West Sydney, employing over 470 team members across multiple venues. Our organisation is built on strong values: Customer Focused, Teamwork, Respect, Community Minded and Progressive. These values shape everything we do – from our service to our people and the way we give back to the Macarthur region. The Role This is a rewarding role that offers variety and the chance to make a real impact across our Catering operations. You’ll be driving customer service excellence, guiding the team and ensuring our operations run smoothly and safely. If you thrive in a busy environment, enjoy leading from the front, and love creating great customer experiences, this could be your next career step. Your main duties will include: Delivering exceptional customer service and confidently managing customer concerns. Leading front of house employees and ensuring facilities are running at their best. Coaching and supporting employees to achieve strong performance outcomes, including on the job training for new and existing employees. Monitoring rostering needs on shift and approving daily timesheets. Monitoring operational compliance and ensuring the Club and employees are operating in accordance with all relevant legislation including but not limited to Responsible Service of Alcohol, Food Hygiene and WHS operating procedures. Monitoring and enforcing established Club standards, policies, and procedures. Investigating and reporting on customer and employee related incidents About You We’re looking for a confident and organised hospitality professional who brings a positive attitude and a passion for delivering outstanding service. To be successful in this role you will have: Previous experience in a supervisory role within a fast-paced hospitality environment. Flexibility to work our operational hours including late nights, weekends and public holidays, across all Clubs. A commitment to providing customer service excellence. Strong leadership and people management skills. Strong operational experience and knowledge of catering operations. Clear and concise communication skills. A hands-on, solutions-focused approach to challenges. Strong understanding of financials including labour costs and budgeting. Knowledge of dietary preferences and food trends. Knowledge of safe food handling and WHS policies and procedures. Current RSA and RCG certification. Current drivers licence. Why Join Wests Group Macarthur? Working at Wests has its perks! Discounts across our food, beverage, and entertainment offerings Corporate uniform provided Free onsite parking Access to staff recognition and reward programs Be part of a progressive organisation that values its people Join Us! If you're ready to lead a passionate team and elevate our members’ dining experience, we’d love to hear from you.
