About the Role This role is a part-time or full-time position based in the Barossa Valley. Youll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible. Key responsibilities include: Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries Managing phone lines and welcoming clients warmly and professionally Maintaining the waiting room and merchandise displays Assisting with patient follow-ups and client communications Supporting the team to uphold our high standards of care and service Actively contributing to the continuous improvement of our systems, client experience, and workflows
