The Commemoration and Visitor Engagement (CVE) Section is part of the Public Programs Branch. The Section delivers the Memorial's visitor experience across commemorative, interpretive and visitor service platforms. The Section is comprised of four teams: Visitor Services; Education; Events & Ceremonies; and the Last Post Ceremony The Last Post Ceremony (LPC) team is responsible for the overall organisation, coordination and administration of every LPC, as this is integral to the Memorial's ongoing commitment to remembrance and understanding of Australia's wartime experience. The Visitor Services team also plays a major role in commemoration at the Memorial and is responsible for the delivery of the daily LPC. The Visitor Services and LPC teams work closely together to ensure the successful and appropriate delivery of these ceremonies. The Visitor Services team is committed to the provision and delivery of world-class service excellence to visitors to the Memorial 364 days a year. The commitment of both the LPC and Visitor Services teams ensures the visitor experience is not only meaningful, but engaging and memorable. Who are we looking for? The successful candidate will need to have an excellent work and customer service ethic, including comprehensive judgment and problem solving skills. They will also need to contribute and communicate effectively not just within a large and diverse section, but with other internal and external stakeholders. These will include families and Veterans organisations seeking to have a loved one commemorated at an LPC. Fostering and maintaining strong professional relationships is also essential to the role as is empathy. Additionally, successful candidates will be responsible for the ongoing administration and coordination of LPCs, including all aspects from responding to initial enquiries, negotiating workable outcomes, and achieving annual budget targets. The key duties of the position include Under general direction you will be responsible for: Providing efficient and responsive communications to internal and external stakeholders (including Memorial staff, and LPC families) ensuring concise, polite and professional standards that build and maintain strong working relationships. Negotiate workable alternates when scheduling conflicts exist or when resources are pressured. Ensuring constructive planning to achieve Memorial objectives within a performance management framework. Contributing positively within the CVE section as well as the wider Memorial by providing information and advice surrounding LPCs and apply people management strategies in accordance with current APS workplace values. Providing a wide range of administration and office support tasks including but not limited to, calendar management, drafting email and written correspondence, and assist with reporting and section purchasing utilising TechnologyOne (Financial Management Information System) and SharePoint (Content Management System). Working collaboratively as part of the wider CVE section in support of the Memorial Development Program. Undertake basic research into historic military documents and service records. Additional Requirements This position will be required to: Undertake training and then apply emergency response practices (applicants must be able to move freely up and down stairs to fulfil this component of the role); Undertake manual handling tasks; and Assist with other work in the CVE team at level as required.
