Customer Experience Manager – Lead a Close-Knit High-Performing Team - Manufacturing or Retail Experience wanted. Location: Near Clayton, VIC About the Opportunity: This is a rare opportunity to join a global leader known for quality, innovation, and an outstanding workplace culture. Based near Clayton, this Customer Experience Manager role offers a career-defining chance to step into a senior leadership position where your impact will be felt across the business nationally. You’ll manage a small but dynamic team of Customer Experience Specialists, lead operational functions in the state office, and work closely with senior leadership to drive high performance, process excellence, and outstanding service delivery. What’s in it for You: Be part of a global business with a stellar reputation Work in a high-performing, friendly, and inclusive team Real opportunities to make your mark through leadership and innovation Supportive culture that values continuous improvement and development A business that cares about your wellbeing and success Key Responsibilities: Lead, mentor, and empower a high-performing team of Customer Experience Specialists Champion a shared ANZ services model across the business Foster a positive, high-performance culture grounded in transparency and accountability Oversee all operational aspects of the state office and support national CX goals Forecast deliveries and manage inventory expectations Collaborate with sales, service, and assist teams to deliver end-to-end customer satisfaction Monitor customer feedback to drive improvements and maintain a competitive edge Design and deliver training and cross-training programs to uplift team capability Drive employee engagement through coaching, recognition, and development About You: A proven culture leader who motivates and builds strong team spirit Strong drive and focus on achieving team and company goals Exceptional relationship builder with lasting stakeholder engagement skills Excellent communication, time management, and organisational skills Acts with integrity, aligns with company values, and drives continuous improvement This is your opportunity to: Join a business where your voice is heard and your ideas are valued Make a difference to customers, your team, and the business at large Enjoy a collaborative, inclusive environment where you’re supported to thrive Apply Now – Interviews Underway! We’re actively interviewing – don’t miss your chance to join a global leader with a local, family feel. If you’re a dynamic people leader who’s passionate about customer experience and continuous improvement, we want to hear from you! Special Note: Successful candidates will be required to undergo a medical and police check.
