This is a Head of Technology Enablement role with Woolworths Group based in Darlinghurst, NSW, AU Woolworths Group Role Seniority - senior More about the Head of Technology Enablement role at Woolworths Group We are Cartology Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey. Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways. Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group . What you'll do The Head of Technology Enablement is a senior technology leader whose purpose is to accelerate engineering delivery and reduce operational risk across the business. This is achieved by building and leading the high-performing teams responsible for providing stable, secure, and reliable shared platforms, infrastructure, and tools. This role enables our product-focused engineering teams to move faster and focus on delivering business value, confident that the underlying platforms are performant, scalable, and secure. Strategic Leadership: Build, lead, mentor, and inspire a high-performing engineering capability across Security, Site Reliability Engineering (SRE), Operations, and Technical Support. Foster a culture of collaboration, operational excellence, and continuous improvement. Clearly articulating the purpose and value of your team to the broader business strategy. Platform Reliability & SRE: Accountable for the reliability, scalability, and performance of all production systems. Define and enforce Service Level Objectives (SLOs), manage a best-in-class incident response and post-mortem process, and drive automation to reduce toil. Cloud Infrastructure & FinOps: Own the strategy, architecture, and management of all cloud infrastructure (e.g., GCP/AWS, Kubernetes). Drive cost-optimisation and financial accountability through a robust FinOps practice. Security Operations (SecOps): Accountable for the operational security of our platforms, including security monitoring, incident response, vulnerability management, and ensuring systems are built and operated to the highest security standards. Developer Enablement: Empower engineering teams to deliver value faster by providing advanced, automated tooling for CI/CD, observability, and developer productivity. Technical Support & Service Delivery: Oversee all technical support functions, ensuring efficient and effective service delivery, managing escalations, and meeting or exceeding customer expectations. Stakeholder Management: Act as the key partner for product engineering leads, senior management, and vendors, aligning the technology enablement roadmap with business objectives and ensuring clear communication. Group Collaboration & Alignment: Actively collaborate with technology, security, and infrastructure counterparts across the wider Woolworths Group to ensure strategic alignment, identify opportunities for leverage, and contribute to the broader group's technology goals. What You’ll Bring Proven experience in a senior technology leadership role (e.g., Head of Operations, Head of SRE, Head of Platform) managing diverse, multi-disciplinary engineering teams. Demonstrable experience building and scaling reliable, secure, and high-performance infrastructure in a large-scale, cloud-native environment. Extensive experience developing operational strategy, managing significant budgets, and driving FinOps maturity. A strong background in fostering a modern engineering culture (e.g., SRE, DevOps, CI/CD) and improving developer productivity. Excellent stakeholder management and communication skills, with the proven ability to articulate complex technical concepts to non-technical and executive audiences. Deep technical expertise in public cloud platforms (e.g., GCP, AWS) and container orchestration (Kubernetes). Strong, practical understanding of Site Reliability Engineering (SRE) principles, observability, and incident management. Expertise in modern security operations (SecOps), security tooling, and compliance frameworks. Strong knowledge of CI/CD pipelines, Infrastructure as Code (e.g., Terraform), and developer automation tools. Experience with ITIL/ITSM frameworks and best practices for running effective technical support and service delivery functions. What You’ll Experience We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team! Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing. A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Woolworths Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Building and leading teams ⚙️ Ensuring platform reliability ☁️ Managing cloud infrastructure Key Strengths Senior technology leadership experience ☁️ Cloud infrastructure expertise Stakeholder management skills Security operations knowledge CI/CD pipeline experience ITIL/ITSM familiarity A Final Note: This is a role with Woolworths Group not with Hatch.
