This is a Manager, Intensive Education Case Management - North Queensland Region - Townsville Office role with Queensland Government based in Townsville City, QLD, AU Queensland Government Role Seniority - mid level More about the Manager, Intensive Education Case Management - North Queensland Region - Townsville Office role at Queensland Government As the Manager - Intensive Education Case Service, you will lead a diverse team delivering evidence-based, education case management working with students and families with complex needs and backgrounds. This includes coordinating intensive support, engaging stakeholders, and collaborating with government and non-government agencies to achieve positive education outcomes, transitions and pathways for young people. About The Department Of Education The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities. We promote equity and excellence by our commitment to respect, protect and promote human rights. Our objectives are: a strong start for all children, every student realising their potential, fair and safe workplaces and communities, capable people delivering our vision. Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student. Responsibilities Include Lead, manage and develop staff to deliver evidence-based, innovative and effective case management support, governance and reporting activities, project management, and engagement initiatives in relation to intensive education case management. Lead and oversee the management of recruitment and selection, workforce planning, training and performance of staff to build capacity and ensure a high level of case management service delivery in line with departmental requirements Strategically manage and triage regional education case management caseloads and coordinate, analyse, develop, monitor and review regional case management governance and planning activities to ensure alignment with strategic priorities, legislation and policy, and adherence to stipulated timeframes by utilising individual and team capabilities. Analyse, review and refine regional systems and processes in line with continuous improvement practices to ensure the successful delivery of intensive education case management and maintain currency regarding changing business and policy requirements. Lead and oversee delivery of intensive education case management, including direct case management provision proportionate to team management responsibilities, and resolution of escalated student cases Initiate, develop and maintain effective communication and collaborative relationships with key stakeholders including state school principals, regional staff, personnel from other regional and divisional offices, and staff from other government departments, external stakeholders in non-government organisations, non-state schools and education and training providers to maximise available options for case managed young people. Oversee the development of case management practices, protocols and strategies, provide advice on managing potential issues in consultation with internal stakeholders, and ensure the effective management of corporate information, and communication systems and processes within the regional office. Provide strategic advice and oversee stakeholder engagement activities including interagency forums and events, ensuring compliance with departmental process, legal and public policy requirements. Research and prepare complex internal and external briefing material, reports, submissions, and ministerial and corporate correspondence. Provide leadership and model exemplary conduct in promoting a challenging, equitable, ethical and safe work environment for staff which encourages commitment, skills development and professional growth. Benefits What you can expect in return: Flexible work options Full-time options available 12.5% superannuation available Mandatory Requirements It is a mandatory condition of this role that you: Possess a current Working with Children Check clearance (blue card) issued by Blue Card Services. Possess a current drivers' licence. Are required to work some after hours. Are required to travel and overnight absences from base may be required. Submit Your Application Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history) Attach a 2-page written statement in response to the attached role description. Attach a copy of your mandatory qualifications/registration outlined in the attached role description We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. Occupational group Education & Training Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and managing staff Coordinating case management Building stakeholder relationships Key Strengths Case management Stakeholder engagement Leadership Project management Policy analysis Training and development A Final Note: This is a role with Queensland Government not with Hatch.
