Description William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'Goldilocks' model – a top ten performing business that's just the right size to ensure every employee has a tangible impact. William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference. Description of the role: We’re seeking a Client Services Specialist to join our Business Advisory team. In this role you’ll act as a key point of contact for clients, managing client relationships and ensuring the delivery of quality accounting services. This role supports both clients and internal teams by handling client queries, documentation, and service follow-up. What makes you ‘just right’: 5 years of experience in client services or accounting support roles. Diploma or Bachelor’s degree in Business, Accounting, or related field preferred. Excellent written and verbal communication skills. Strong organisational and multitasking abilities. Good understanding of accounting processes and client service requirements. Ability to build and maintain effective client relationships. Proficiency in accounting software and CRM platforms. What your day might look like: Manage client files and ensure documentation is complete and accurate. Liaise with clients to understand their needs and respond to inquiries. Provide day-to-day administrative support to Partners. Manage calendars, schedule internal and client meetings, and handle meeting logistics. Prepare and issue client correspondence including engagement letters and invoices. Assist with client reporting and ensure timely delivery of services. Maintain and update client records and CRM systems. Draft routine correspondence, client emails, and internal memos. Prepare client engagement packs, update client databases, and maintain records in compliance with firm policies. Assist in billing processes: generate draft bills, track WIP, and liaise with accounts for follow-ups. Coordinate travel and accommodation for staff attending conferences or client sites. Format and finalise financial reports, workpapers, and tax returns as directed. Monitor email inboxes and flag critical tasks for assigned staff. Assist in the organisation of team events or training sessions. What makes us ‘just right’: Flexible working to help you balance work and personal responsibilities. Career enhancement and development opportunities. Free company provided Salary Continuance insurance. In-House Psychologist. Extended EAP to support you and your eligible family members. Bi-Monthly Colleague Lunch. Dress for your day. Social Club events. Run Club. Working in a vibrant and collegiate culture where your contribution is valued. More about us: William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services. If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice. Diversity, equity and inclusion statement: William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued. Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process
