Introduction Breast Cancer Network Australia (BCNA) is Australia’s leading breast cancer consumer organisation. We stand with Australians affected by breast cancer to ensure their voices drive meaningful change. As the leading breast cancer consumer organisation, we inform, support, connect and advocate driving a sense of connectedness for our community and better outcomes for them and our healthcare system. BCNA was born out of a small group of determined women who wanted to make the breast cancer journey better. In 1998, when Lyn Swinburne founded BCNA, her vision was for no one to feel alone through their experience of breast cancer. Over the past 25 years, we have built a strong and resilient network that brings together over 250,000 individuals. We are led by the lived experience of those who have already been diagnosed and we are driven every day to make the experience better for those who will be diagnosed tomorrow. BCNA is represented by the Pink Lady silhouette – symbolic of BCNA’s focus on the people affected by breast cancer and all those around them, not the disease. Description About the role We are looking for an experienced, proactive and detail-oriented Customer Systems Specialist to join our team. This role is critical in ensuring the integrity, functionality, and continuous improvement of our customer systems, with a strong focus on data quality, reporting and user experience. You will work across multiple teams to maintain accurate records, support strategic projects and enable data-driven decision-making. You will have the opportunity to make a direct difference by working to enhance our Customer Relationship Management (CRM) and related systems, improve data practices, create business efficiency and drive change. Key Accountabilities Data Management: Maintain data quality and integrity in Salesforce, perform regular updates and washes, and ensure compliance with privacy policies. Reporting & Analysis: Design and deliver reports and dashboards; analyse data to identify trends and insights. System Maintenance: Provide expertise in Salesforce administration and related systems; perform routine maintenance and updates. User Support & Training: Provide training, documentation and support to internal users for confident system use. Process Improvement: Recommend and implement efficiencies and best practices to enhance system usage and productivity. Marketing Support: Assist marketing campaigns through Salesforce execution and tracking. Special Projects: Collaborate on strategic system enhancement projects with Customer Experience and leadership teams. Skills And Experiences About you You will bring a strong understanding of CRM systems, specifically Salesforce, and related digital platforms, along with solid knowledge of data management principles, including data integrity and privacy compliance. Your ability to design and interpret reports and dashboards will support data-driven decision-making, while your familiarity with system maintenance and troubleshooting ensures optimal performance. Excellent communication and training skills are essential for supporting internal users, and you will demonstrate strong analytical and problem-solving abilities with exceptional attention to detail. The role also requires the ability to work collaboratively across teams and manage multiple priorities effectively. This role provides a unique opportunity to be part of the next phase of BCNAs growth and work with a close-knit, enthusiastic and innovative systems team who are committed to making a difference. Located in Camberwell, this is an ongoing full-time opportunity with hybrid working arrangements on offer in a supportive and collaborative working environment. BCNA is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. How to apply Apply now with your resume and a cover letter outlining your suitability for the role. Applicants must have unlimited working rights suitable for an ongoing role and will be subject to successfully completing a National Police History check.
