The Red Hat Global Support Services team is seeking a Software Maintenance Engineer to join our team in Australia, in our team of Middleware Engineers supporting the JBoss Enterprise Middleware Suite. In this role, you will deliver an exceptional support experience to both global and regional customers by providing technical support. This role requires communication skills in Mandarin to effectively support our customer base in the APAC region. We are also looking for someone who embraces AI-driven tools and technologies , using them to improve troubleshooting efficiency, enhance customer experience, and drive continuous improvement in support practices. You will be a technical expert, helping customers troubleshoot, diagnose, and resolve complex technical issues. You will work closely with junior / senior engineers and developers to fix & improve code and provide highly technical solutions to support requests. Additionally, you will write patches, provide JBoss updates and contribute ideas through participation in an open and collaborative team environment. This opportunity is a tremendous chance to become part of a fastpaced, leading-edge company that is changing the way software is developed, sold and supported. What you will do Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our JBoss products Work alongside inhouse developers, fix & improve code, provide highly technical solutions and contribute to the JBoss & open source software communities Act as the technical point person for a technology of your choosing within the JBoss Product Suite Develop patches & feature requests to provide upstream to the community & downstream to customers Use available tools to investigate and fix technical issues; resolve complex customer problems. Record customer interactions to include investigation, troubleshooting, and the resolution of issues Share your knowledge gained from solving issues by contributing to the global Red Hat knowledge management system. Maintain dedication to providing the best experience for Red Hat customers Assist in the development of comprehensive and reusable self-service solutions for future incidents What you will bring 4 years of professional JBoss EAP or JEE platform experience. A solid understanding of Java Programming API's & popular Java frameworks is preferred. Deep experience with one or several JEE/App Server technologies such as JMS, Web Services, SOAP, REST, Servlets, JSP, JDBC, Hibernate, Struts, Tomcat or Datasources, FuseSource, Camel, OSGI, AMQ, Karaf, Fabric, Switchyard, Version Control, Build Tool, Openshift, Docker Solid knowledge of Solid Messaging concepts, AMQ Artemis or Messaging broker experiences, Kafka experience (Streams API, Cruise Control, MM2, connectors, Debezium, Apicurio Registry), Quarkus, or Spring Boot experience. Experience with application server technologies such as JBoss/WebSphere/WebLogic, along with databases and SQL experience Along with an ability and willingness to learn new open source middleware technologies, the applicant must have strong troubleshooting/debugging skills and a passion for problem-solving and investigation Very clear and effective English and Mandarin communication skills Adopt, integrate, and leverage AI-driven tools and technologies: Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling. Knowledge of Linux/ UNIX operating systems. Knowledge of using Kubernetes, Red Hat OpenShift, Experience of working on AMQ, Quarkus or JBoss Enterprise Middleware Suite will be an added advantage. Flexible to work on weekends when needed. LI-SH4 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.
