Introduction About Star Aviation At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual. Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers. Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers. How we support you We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others. Mandatory requirement The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements. Description As a Passenger Service Officer, you’ll assist passengers with reduced mobility throughout their airport journey. This is a highly physical role, with lots of time spent walking, pushing wheelchairs, and assisting passengers with luggage. Your work will include: Escorting and assisting passengers with mobility needs Operating lifting devices such as an eagle hoist Supporting passengers with baggage and airport navigation Ensuring accurate and complete task reporting through Star’s allocation system Representing both the airline and Star with empathy and professionalism We’re looking for someone who is empathetic and highly aware of their surroundings, with good physical fitness to meet the demands of the role. You should be patient, dependable, and able to adapt to changing priorities while always putting the needs of passengers first. Skills And Experiences Skills Required: A valid Australian driver's licence A valid Aviation Security Identification Card (ASIC) - or ability to obtain one A valid authority to Drive Airside Card (ADA) – or ability to obtain one Competent in the operational requirements of Cabin Cleaning Physically fit and able to perform lifting and bending Understanding of the aviation industry Excellent organisation and time management skills Working in a high-pressure environment and to strict timelines Customer focus to deliver exceptional service Ability to adapt to changing priorities and situations Able to work well in a fast-paced team environment Health and Safety Training Manual Handling procedures Proficiency in English Alignment with our company Values (Safety, Accountability, Customer Service, Innovation, Teamwork) Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted. Follow us on LinkedIn Star Aviation™: Posts | LinkedIn Visit our website at Star Aviation Services
