Flexible hours with free facility membership and staff/family discounts across programs. Recognition and an inclusive, purpose‑driven environment focused on community impact. Ongoing learning & development via the Learning Hub, plus paid essential qualification updates. Join Our Team at Ku-ring-gai Fitness & Aquatic Centre! Are you passionate about health, fitness, and making a difference in your community? Ku-ring-gai Fitness & Aquatic Centre, located in West Pymble, is more than just your local aquatic and recreation hub — we’re part of something bigger. As part of the Y NSW, we believe in giving back. Every membership and program fee helps fund vital youth and community initiatives across the state. When you work with us, you’re not just building a career — you’re helping create positive change. Are you enthusiastic, outgoing, and passionate about helping people? Do you thrive in a fast-paced, customer-focused environment? If so, we'd love to hear from you! About the Role As a Customer Service Officer, you'll be the welcoming face of our centre, providing exceptional service to members and guests. Your responsibilities will include: Greeting and assisting customers in person and over the phone Handling membership enquiries, tours, sales, and bookings Managing cash handling and Point of Sale transactions Responding to customer feedback and resolving issues promptly Supporting centre operations and promoting a safe, welcoming environment What We're Looking For A positive, energetic personality with excellent interpersonal skills Previous experience in customer service or administration Strong communication skills and attention to detail Ability to multitask in a busy environment Basic computer skills (point of sale technology experience is a bonus) Essential Requirements Working with Children Check (NSW) Commitment to safeguarding children and young people Willingness to attend training and team meetings Current CPR / First Aid certificate (or willingness to obtain prior to employment) Why Work With Us? You'll be part of a passionate team delivering exceptional customer service and helping members achieve their health and fitness goals. Our services include: A wide range of group fitness classes Pryme Movers and Teen Fitness programs Personal Training sessions Aquatic programs for all ages, including swimming lessons, squads, and aqua aerobics Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate over 60 sites across the state employing more than 1,000 staff to deliver enriching community programs We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples. Commitment to Safeguarding At the Y, safeguarding is at the heart of everything we do. We are committed to ensuring all children and young people feel safe and are safe—in our programs, in their families, and in their communities. Our recruitment and screening processes are designed to ensure the right people are in the right roles to protect and empower young people. https://www.ymcansw.org.au/about-us/safeguarding-children-young-people/
