The Role As a Service Manager you will be responsible for the effective management of residential care facilities across the Mosman Park Care Centre. The role is responsible for leading and managing staff and ensuring the delivery of quality clinical and allied health care to our residents, whilst managing daily operations. Key responsibilities: The successful Service Manager will have the opportunity to lead across a diverse range of care models, including mental health, respite, and transition care. This role offers a unique opportunity to broaden their leadership experience while making a meaningful impact across specialised programs that support residents with varied and evolving needs. Lead clinical teams, ensuring the care provided to residents meets and exceeds the organisation’s clinical care standards Monitor, manage and report clinical KPIs, ensuring proactive and timely action is taken to identify and mitigate risks Monitor and manage financial KPIs ensuring targets are achieved and action is taken to identify and mitigate risks Ensure audits are undertaken in accordance with planned schedules and all operations comply with organisational policy and procedures which meet statutory and regulatory requirements Contribute to the preparation of the facility’s operating budget and manages operations effectively to remain within budgets Coordinate and lead regular resident and relative meetings Provide regular updates and monitoring of the facility’s plan for continuous improvement Ensure staffing rosters adequately support the site, communicating and working with HR in the recruitment, onboarding and retention of a valued and skilled workforce Conduct regular staff performance reviews, address performance gaps and initiate improvement plans in collaboration with HR Provide after hours/on call support, escalating incidents where appropriate to the Operations Manager/General Manager of Residential Care About you The successful candidate must be willing to work at our Mosman Park Care Centre, and will possess: Extensive facility management experience in an Aged Care environment Previous experience in overseeing funding assessments and submissions and submissions Sound knowledge and previous experience working with people living with dementia Proven leadership and people management skills Excellent change management skills with a proven record of leading and implementing significant strategic and operational change Demonstrated ability to manage finances and operate within budgetary requirements Strong communication and interpersonal skills Essential Criteria: Evidence of Current Flu vaccinations per Amana Living policies Ability to obtain a National Police Clearance (within 6-months validity) Successful completion of pre-employment form and reference checks NDIS Screen Check (or willingness to obtain) Willingness to undergo a Bankruptcy check Valid WA drivers’ licence Nursing registration with AHPRA (Registered Nurse) How to apply If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.
