Guest Service Agent - DoubleTree by Hilton Hobart - - - Be the first smile our guests see. At DoubleTree by Hilton Hobart, we believe the guest experience starts the moment they walk through our doors, and as a Guest Service Agent, you're the person who sets that tone. Whether it's a seamless check-in, solving a tricky travel question, or simply remembering a guest's favourite room, you'll help create stays worth coming back for. Why You'll Love This Role Front-row seat to hospitality - You're in the heart of guest interactions, making every arrival and departure special. Grow with a global brand - Access Hilton's world-class training and career pathways. Perks that travel with you - Enjoy discounted stays at Hilton hotels worldwide. What You'll Be Doing Welcome guests with warmth, professionalism, and genuine care. Manage check-in and check-out processes efficiently and accurately. Handle guest queries, requests, and feedback promptly and with a solutions-focused approach. Maximise occupancy through upselling and promoting hotel services. Maintain accurate payment handling and compliance with hotel policies. Collaborate with other departments to ensure every guest enjoys a seamless stay. What We're Looking For You don't have to tick every box, but you'll thrive if you have: A friendly, confident, and professional approach. Strong communication and problem-solving skills. The ability to stay calm and organised under pressure. A passion for delivering exceptional guest service. Experience in hospitality, tourism, or customer service (preferred, but not essential - we'll train you). Life at Hilton We're more than just a hotel - we're a community. At DoubleTree by Hilton Hobart, you'll be part of a supportive, inclusive team that takes pride in every detail. Plus, you'll enjoy Hilton's global benefits, travel perks, and the opportunity to build a career anywhere in the world. Apply today and help us deliver the warm DoubleTree welcome that guests remember long after they check out. Job: Guest Services, Operations, and Front Office Title: Guest Service Agent Location: null Requisition ID: HOT0C7V7 EOE/AA/Disabled/Veterans
