Recovery and Support Officer

Victorian Government • Geelong Region • 1d ago

$93,017.00 per annum 12% superannuation Full Time time, fixed term (until 30/06/2026) Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office) About the opportunity The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work. As part of the Claims Operations team within the CaRS Division, the Recovery & Support Officer will adopt a person-centred case management approach while supporting a portfolio of injured workers to become independent from the worker's compensation scheme. The Recovery & Support Officer will take primary responsibility for a portfolio, working collaboratively with others in the division and across WorkSafe to adopt a multi-disciplinary approach, sharing expertise and drawing on the expertise of others. Manage a portfolio of injured workers adopting a person-centred case management approach to support their transition from active treatment, which is aimed at enhancing social and economic participation Develop trusted communication with injured workers and their support networks (e.g. family, health providers) Professional and Reflective Practice to support self-care and resilience Identify opportunities and goals to support transition to self-managed treatment plans that maximize health and independence. Ensure that active and timely intervention occurs to improve outcomes by continually monitoring and assessing the injured worker's recovery journey About you You will have strong prioritisation skills and the ability to work effectively in a high volume environment, managing competing priorities and tight timeframes. You will be resilient and adaptable in managing shifting priorities within a high volume workload. Your strengths will also include a strong ability to work with and contribute to a supportive team whilst being able to work autonomously in delivering outcomes. In addition, you will have excellent time management skills, the ability to apply critical thinking, deal with change, be flexible and respond to different priorities as they arise. Background in supporting people who have complex needs and demonstrated capacity to improve outcomes for injured workers Ability to build rapport and empathy with injured workers and their support networks The ability to handle challenging situations and to act in a professional and responsive manner Contemporary attitude to case management which includes understanding and knowledge of long term injury and disability and its impact on individuals Ability to understand and communicate medical terminology * Medical, social services or rehabilitation background is desirable Working with Us At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community. We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

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