Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences. At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder , we embrace responsible luxury with positivity, creativity, and fun , delivering locally unique hospitality experiences for our community. We're not just another hotel group - we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values - We are Customer Obsessed, We are Collaborators, and We are Courageous - we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality. The Opportunity: Reporting to the Maintenance Manager, this is a casual Maintenance Officer role offering approximately 16–24 hours per week, operating as part of the Area Maintenance Team. You will be rostered across Crystalbrook’s Cairns properties, supporting the business as maintenance needs arise across the portfolio. In this role, you will help keep each property running smoothly behind the scenes - completing general building maintenance, preventative maintenance tasks and responding to maintenance requests that help ensure a safe, comfortable and well-presented environment for guests and team members alike. Working closely with hotel teams and external contractors, you will take a practical, solutions-focused approach to your work, communicating clearly and taking pride in doing things properly the first time. This role suits someone who enjoys variety, values consistency, and is comfortable working across multiple sites as part of a trusted team. The Talent; We are seeking an experienced and capable Maintenance Officer or Handyperson with a strong practical skillset across general maintenance, repairs and upkeep. Experience in painting, building maintenance, construction or a related field will be highly regarded, along with a solid understanding of preventative maintenance principles. You bring a steady, reliable approach to your work, with the ability to diagnose and resolve a wide range of maintenance issues. You understand the importance of workplace health and safety, compliance and presentation standards, and take pride in maintaining environments that people rely on every day. An interest in energy efficiency and sustainable practices is also valued, aligning with Crystalbrook’s commitment to responsible luxury. You will bring: Demonstrated experience in property, facilities or building maintenance Practical skills across general repairs, painting and non-trade maintenance A proactive, solutions-focused mindset with strong attention to detail The ability to work independently and as part of a collaborative team Clear communication skills when working with internal teams and contractors A strong commitment to safety, compliance and presentation standards Unrestricted working rights in Australia and flexibility to work across multiple sites Why Us: You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental leave and lifestyle benefits A commitment to a green future through sustainable luxury practices Access to our internal mobility program and team reward schemes Online learning and training platforms and tailored career development pathways A culture of collaboration, diversity and elevated experiences Limitless career opportunities in a fast-growing, dynamic environment Regular service recognition and team engagement events Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally. We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
