The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Injury Management, our vision is to be the most respected national rehab and wellbeing business in Australia with a focus on delivering high value for our customers through every interaction. As the IT Systems and Support Team Manager, you will play a critical role in ensuring the seamless operation of our IT systems and the delivery of high-quality technical support. You will lead a dynamic team of help desk technicians, oversee the administration of our IT environments, and contribute to key IT projects. Key Responsibilities Manage and oversee the Help Desk team, ensuring timely resolution of service tickets and technical issues. Provide mentorship, training, and professional development for help desk technicians. Serve as the escalation point for complex technical issues. Administer and maintain the Microsoft 365 (O365) environments and integrations Manage user account lifecycle processes, ensuring compliance with security policies and access controls. Develop and improve Help Desk processes Contribute to IT projects, including system upgrades, migrations, and deployments. About You Proven experience in IT systems management and technical support leadership. Strong knowledge of Microsoft 365 administration and SaaS environments. Expertise in troubleshooting complex technical issues and providing high-level support. Experience in IT asset management and user account lifecycle processes. A collaborative and proactive approach to team leadership and process improvement Excellent communication and problem-solving skills Why Procare? Genuine and friendly working culture where our people are valued! Formal induction and mentoring program, monthly training calendar and annual CPD allowance Internal career progression pathways and a tailored professional development plan Volunteer Day to give back to the community Social Club and quarterly social events, EOFY and Christmas events, quarterly and annual staff recognition awards, and more! If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you! For more information check out our website www.procareinjurymanagement.com.au or apply via the link with your CV and cover letter. As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.
