We’re the Australian Health & Therapy Group (AHTG) – home to Therapy Pro, Adaptability Therapy, and Avina. With 400 clinicians supporting thousands of Australians across VIC, NSW, SA, and QLD, we’re passionate about delivering safe, inclusive, and empowering services that help people live life their way. As our Intake Specialist , you’ll join Avina , supporting clients, carers, and families across community, aged care, and disability services. You’ll manage and coordinate the full intake lifecycle — from first enquiry through to service commencement and renewals — using your telesales and intake experience to confidently engage clients, assess needs, and guide them into appropriate services. Why Join Us Flexible part-time or full-time employment Location flexibility with the option to work from our Penrith office Purpose-driven work that genuinely changes lives Supportive, collaborative, and values-led culture Opportunity to grow within a national healthcare and community services organisation What You’ll Be Doing Handle high-volume inbound and outbound client enquiries Apply telesales and intake techniques to assess needs and convert enquiries into services Collect and verify documentation for onboarding Set up client profiles in service delivery systems Coordinate with internal teams to ensure smooth service commencement Manage waitlists and support clients into suitable alternative services when appropriate Maintain accurate and confidential client records Proactively manage service renewals and plan expirations Conduct client surveys and gather feedback to improve service delivery Build strong relationships with clients, families, carers, referrers, and stakeholders What You’ll Bring Proven tele sales, intake, or high-volume phone-based experience Diploma in Aged Care, Community Care, Disability Services, Community Services, or related field (Degree qualification highly regarded) Experience in healthcare, allied health, disability, or community services environments Demonstrated ability to engage, influence, and support clients over the phone Strong emotional intelligence and ability to support callers during stressful or emotional situations Excellent communication skills with strong cross-cultural awareness Experience working with diverse communities including Aboriginal and Torres Strait Islander, CALD, and LGBTI communities Experience using CRM systems and customer databases High attention to detail and strong commitment to confidentiality Proficiency in Microsoft Office, Outlook, SharePoint, and customer systems Ready to take the next step? We’d love to hear from you! Apply today or reach out for a confidential conversation. Contact: Samantha McKenzie – Senior Talent Acquisition Advisor ✉️ Email: samantha.mckenzie@ahtg.com.au Visit: www.ahtg.com.au
