An Australian owned International Freight Forwarder and Logistics Services provider that is growing and innovative with excellent market presence and a positive work culture to enjoy, is seeking an experienced Import Operations Customer Service Coordinator that will be based in their Brisbane Airport location. Must have local experience to qualify! ABOUT THE ROLE: Arrange / co-ordinate import shipments Sea / Air. Liaise with shipping lines and agents for rates. Prepare file end to end operations for import Sea/Air files. Ensuring permits requirements are met and arrange if applicable Acquire a thorough understanding of key customer needs and requirements Serve as the link of communication between key clients and agents and suppliers. Expand the relationship with existing clients by continuously proposing solutions that meet their objectives. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. If required prepare reports of progress and forecasts to internal management team. Use computer applications including software packages to complete tasks. CargoWise Report any issues or concerns to management. Undertake duties in a safe and responsible manner. Any other duties as directed. ABOUT YOU: Seasoned Import Operations Customer Service Coordinator / Account Manager. Excellent verbal and written communication skills. Ability to think on your feet and find creative solutions. Accuracy in handling documentation and tracking information. Collaborate effectively with colleagues across departments. Experience with CargoWise software and proficient in advanced Excel functionalities. Client focus: Considers activities, decisions and outcomes from the perspective of the client, customer or end-user. Detail focus: Pay close attention to the smallest elements of an activity to achieve accuracy and consistency. Pragmatism: Advocate the most straightforward solutions to challenges and problems. Responsiveness: Provides frank, impartial and timely advice to management and identifies and promotes best practice. WHAT'S IN IT FOR YOU: Work for an Australian owned forwarder Friendly and supportive team and management Professional Development Opportunities Free onsite parking Competitive remuneration Some WFH after probation period if requested. To qualify for this role you must have current local experience in Import operations/Customer Service within International Freight Forwarding and have full working rights in Australia! If this sounds like your new role in 2026. Apply today for your new role in 2026! Or to discuss contact Shane on 0458888669
