This is a Infrastructure Lead role with Officeworks based in Chadstone, VIC, AU Officeworks Role Seniority - mid level More about the Infrastructure Lead role at Officeworks About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference. About the role This is a 12 Month Fixed Term Contract. We’re looking for an experienced Infrastructure Lead to help shape, deliver, and support the technology that powers Officeworks Services, both online and in store. In this role, you’ll play a key part in IT strategy and architecture, lead service delivery across critical platforms, and work closely with business and technical teams to keep systems secure, reliable, and future-focused. You’ll also provide technical leadership, support innovation, and help guide the team through change from project delivery into BAU. This role is hybrid, with currently 3 days a week based at our Chadstone Support Office. What You’ll Be Doing Lead the design, deployment, and support of Officeworks Services infrastructure, applications and hardware Own service delivery for online and in-store technology, meeting SLAs and performance expectations Provide technical leadership across cloud platforms, integrations, and modern architectures Manage production changes and ensure safe, reliable releases Maintain a roadmap aligned to Officeworks strategic objectives Champion security, privacy, and disaster recovery practices Work closely with product, project, and delivery teams to transition initiatives into BAU Engage with third-party suppliers and industry partners to drive best practice Provide on call support (after hours and weekends) once every 5 weeks Key technologies you’ll work with include services websites, store hardware, print and create platforms, third-party integrations like PrintIQ and Canva, cloud hosting across AWS and Azure, CI/CD pipelines, and microservices-based architecture. About you You’re a hands-on technical leader who enjoys balancing strategy with delivery. You’re comfortable working across teams, guiding others through change, and staying across emerging technologies. You’ll bring: Tertiary qualifications in IT or equivalent experience 5 years’ experience in retail IT production support 5 years’ experience delivering technology projects At least 3 years working in agile environments Strong background in deployment, service management, and support models Advanced technical capability and a passion for technology solutions You’ll also be someone who: Communicates well and builds strong working relationships Thinks ahead and enjoys solving complex problems Brings initiative, curiosity, and fresh ideas Handles pressure and change with confidence Leads with integrity and care for people and safety Team player who has an infectious positive attitude Our culture If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family: We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands. Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health. Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia Take advantage of outstanding learning and development programs to support your career growth Explore fantastic career opportunities across the broader Wesfarmers Group. At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI community. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Officeworks team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading infrastructure design and support Owning service delivery ☁️ Providing technical leadership Key Strengths ♂️ Technical leadership Service management ⚡ Agile methodologies ☁️ Cloud technologies CI/CD pipelines Problem-solving A Final Note: This is a role with Officeworks not with Hatch.
