Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Australia. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to broaden their remit, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Multi-site/Regional Manager, or General Manager level) as performance and business needs align. Key Responsibilities Lead day-to-day hospitality operations across accommodation, F&B outlets, functions/events, and/or multi-department environments to meet service and financial targets Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and reputation Manage workforce planning, rostering, and team performance through coaching, training, and structured performance management Oversee budgets, forecasting, and cost controls including labour productivity, procurement efficiency, and waste reduction Implement SOPs, brand standards, and compliance processes aligned to Australian workplace expectations, including WHS practices, risk assessments, and incident reporting Maintain food safety and hygiene standards where relevant, supporting audit readiness and regulatory inspections Partner with commercial and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability Manage supplier relationships, stock control, and operational readiness for peak trading periods and major events Produce operational reporting, analyse KPIs, and lead continuous improvement initiatives across service, productivity, and quality Support strategic initiatives such as new openings, refurbishments, or turnaround programmes depending on assignment Requirements Relevant qualification preferred (Hospitality Management, Business, or related discipline); equivalent experience is considered 5–12 years of progressive hospitality experience (hotels, resorts, restaurants, pubs/clubs, leisure, venues, contract catering, or multi-site operations) Demonstrated leadership capability, with experience managing teams and operational performance in customer-facing environments Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-led decision-making Familiarity with hospitality systems and reporting tools (e.g., PMS , POS , RMS , CRM, rostering/workforce platforms, and advanced Excel) Working knowledge of Australian employment practices and workplace compliance expectations, including Work Health and Safety (WHS) requirements Strong communication skills in English Flexibility to support operational schedules, including weekends and public holidays, as required in hospitality Benefits Extra Superannuation - Pension plan Unpaid Extended Leave Work From Home - Flexible hours Training & Development
