This is a SES Band 1 - Assistant Commissioner, Complaints and Incidents role with NDIS Quality and Safeguards Commission based in Darwin, NT, AU NDIS Quality and Safeguards Commission Role Seniority - director More about the SES Band 1 - Assistant Commissioner, Complaints and Incidents role at NDIS Quality and Safeguards Commission SESB1 - TBC Ongoing () Penrith NSW, Parramatta NSW, Canberra ACT, Brisbane QLD, Melbourne VIC, Adelaide SA, Darwin NT, Hobart TAS, Perth WA (Hybrid working role) The NDIS Quality and Safeguards Commission is seeking an accomplished senior executive to lead its national Complaints and Reportable Incidents functions. This SES Band 1 role is central to strengthening the Commission’s regulatory capability and ensuring the effective intake, assessment and management of matters concerning the safety, wellbeing and rights of people with disability. A key requirement for this role is a positive, contemporary attitude towards people with disability, alongside the professional credibility and judgement necessary to uphold the Commission’s role as the national regulator of NDIS providers. The Assistant Commissioner will lead significant organisational and regulatory reform, uplift capability, and embed consistent best practice across complaints and incident-handling functions. The successful candidate will bring a collaborative and collegiate leadership style, with the ability to work constructively with branch staff, SES colleagues and sector partners. They will demonstrate strong change leadership—bringing people along through transformation, strengthening systems and processes, and supporting a high-performing, engaged and professional workforce. The ideal candidate will have: A contemporary, positive attitude to people with disability and a commitment to their rights and safety Significant experience in a regulatory environment, with strong understanding of risk, compliance and enforcement Proven capability in leading complex change and large-scale operational uplift Highly developed interpersonal, stakeholder and influencing skills The ability to deliver consistent, high-quality regulatory outcomes in a complex national operating environment Strong ethical standards, sound judgement and the capacity to work effectively across divisions and with SES peers. Applications close: Friday 16 January 2026. Before applying, please email admin@amandaorourke.com.au for selection documentation, quoting Ref No. 1183 in the subject line. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NDIS Quality and Safeguards Commission team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading complaints and incidents functions Driving organisational reform Collaborating with stakeholders Key Strengths Regulatory experience Change leadership Interpersonal skills A Final Note: This is a role with NDIS Quality and Safeguards Commission not with Hatch.
