Job Description A Manager - Centralised Support is responsible for leading continuous improvement initiatives and developing resources as required. They play an integral role in implementing new processes and ensuring best practices are incorporated across all third-party systems. The Manager – Centralised Support is responsible for planning, executing, monitoring, and delivering project objectives including exploring further efficiencies as business needs evolve. The role also manages risks, key stakeholders, resources, and ensures compliance with atWork Australia processes. A day in the life of a Manager - Centralised Support includes: Identifying, assessing, and recommending third-party systems that enhance performance and efficiencies, considering functionality, usability, cost, scalability, security, and integration capabilities. Conducting third-party software product demos, trials, and proof-of-concept. Analysing existing third-party processes to identify opportunities for efficiency improvements, automation, and process optimisation. Developing comprehensive project plans, schedule, and determine resource requirements. Identifying, evaluating, and managing project risks. Ensuring project deliverables meet quality standards and comply with departmental and atWork Australia requirements. Engaging with and providing support to project leads as well as internal and external stakeholders. Coordinating and facilitating meetings, workshops, and communication throughout the project lifecycle. Providing clear and timely project updates to Senior Management. Performing other duties as reasonably required
