About My Guardian My Guardian is an Aged and Disability Care provider that is dedicated to deliver the most compassionate and loving home care. We're growing every day and there's never been a better time to join our team. An exciting opportunity has become available for a motivated, self-driven Client Intake Coordinator to join our team. This role is responsible for building relationships and providing excellent customer service to our Aged Care and NDIS participants. Key responsibilities include: Provide expert advice and support to prospective clients throughout the decision-making process, ensuring they are well-informed about home care packages and NDIS services. Engage with potential clients through phone calls, emails, and face-to-face meetings to understand their needs and explain the benefits of our services, with the goal of converting them into clients. Actively seek new referrals to the Support At Home and NDIS programs and provide education to clients about service delivery. Supporting the clients' transition to Support at Home. Develop and maintain strong relationships with referral sources, including healthcare providers, community organisations, and local businesses. Maintain accurate records of lead interactions and client acquisition activities in the CRM database, ensuring timely and professional communication with all prospects and provide regular reports to management on client acquisition activities. Monitor and maintain referrals through the My Aged Care/NDIS portal, ensuring prompt and effective follow-up. Identify and pursue new business opportunities through networking, attending industry events, and conducting market research. Maintain an advanced understanding of client fees, charges, and financial levels, effectively conveying this information to prospective residents. Coordinate the administration process, including information gathering, transitioning of services, managing waitlists, and prioritising referrals. Other duties as assigned, which may include responsibilities not explicitly listed above. Work collaboratively with the rostering and clinical department to ensure clients receive the care and support that are in line with their care plan and funded level of package The successful applicant will have: Minimum 1 year care management experience Demonstrated knowledge of the Aged Care Support At Home Funding and NDIS Exceptional customer service, negotiation and influencing skills Excellent ability to connect with multiple stakeholders Strong interpersonal skills and high levels of resilience Driver’s license and access to own vehicle Professional verbal and written communication skills What we offer: Competitive salary package Onsite gym Exceptional office culture Weekly Friday afternoon drinks and nibbles in our Head Office Healthy snacks and refreshments available Training and career development To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ange Salameh on , quoting Ref No. 1264830.
