About Us: We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day. Join our Support Services Team and help drive our evolution, as an innovative, modern sector leader. In a business with a $80 million revenue, and an employee engagement score of 87%, you’ll bring commercial knowledge to an essential community focused, purpose driven organisation that is driven by values. The Role: As Marketing Operations Manager, you will partner closely with the Executive Manager, Marketing to lead the strategic development, delivery and optimisation of SMCT’s marketing operations, channels and ways of working. With a strong focus on operational excellence, this role balances strategic leadership with hands on execution, enabling a high performing team and delivering data led, customer focused outcomes across the organisation.Try starting this section with lines such as: Lead the strategic development and delivery of marketing operations, channels and initiatives with a continuous improvement mindset. Responsibilities include: Partner with the Marketing and Brand Manager to ensure seamless alignment, collaboration and team effectiveness Translate analytics and insights into optimisation opportunities and clear, actionable recommendations Lead, coach and develop a high performing marketing operations team through clarity, prioritisation and regular feedback Own planning, prioritisation and pipeline management across marketing work streams Build strong cross functional partnerships, bringing stakeholders together on best practice and shared outcomes Provide data led recommendations supported by realistic roadmaps and delivery plans Ensure accountability for accuracy, governance, content quality and operational and capital Facilitate the flow of financial insights and information to Senior Management. Provide leadership to the annual corporate business planning and budget processes. Drive planning and forecasting activities and impairment exercises. Support finance in monthly reporting activities and revenue recognition. Your Profile: You are a commercially minded marketing leader who thrives on improving how work gets done. Comfortable operating at both strategic and operational levels, you bring strong people leadership capability, technical marketing expertise and a collaborative approach that builds trust and momentum across teams. What’s on Offer: We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits: Access to Leadership and Development Programs to foster professional growth and advancement. Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services. Flexible working arrangements. Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees. The opportunity to purchase additional annual leave. Discounts available at our employee café and onsite florists. Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need. We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks. If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments. We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible. For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au . SMCT is an equal opportunity employer and a Diversity Council Australia Member.
