Aboriginal Hostels Limited AHL is a not-for-profit Commonwealth company dedicated to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. AHL is committed to improving the quality of life and economic opportunities for First Nations people through a national network of over 40 hostels across Australia. We offer more than just a job; we provide an opportunity to make a meaningful impact. By joining our team, you'll contribute to AHL's vision to improve the quality of life and economic opportunity for First Nations people. You'll work alongside passionate colleagues striving for positive social change. About the Role As the Executive Level 1 Assistant Director, Payroll Helpdesk, you will play a critical role in managing and optimising the use of the Aurion Human Resource Management Information System (HRMIS) to support AHL staff and the wider business. Under broad direction from the Director People Systems, Planning and Analytics, the Assistant Director Payroll Helpdesk is responsible for the end-to-end delivery of payroll services under a Managed Payroll as a Service (MPaaS) arrangement with Aurion Corporation. This role involves driving process improvement, monitoring payroll accuracy and collaborating with key stakeholders to resolve complete queries. Your leadership will ensure timely and accurate payments for a diverse workforce while fostering a culture of accountability and continuous improvement. The key duties of the position include Key Responsibilities In line with Executive Level 1 (EL1) work level standards, this role will: • Provide leadership and guidance to Payroll Branch Helpdesk functions resulting in correct and timely submissions to Aurion Corporation under an MPaaS arrangement. • Provide leadership and guidance to the Aurion Administrator functions ensuring processes and configurations remain in line with desired outcomes to achieve the current and future AHL Enterprise Agreement/s. • Proactively nurture and increase capability within the Payroll Helpdesk and Aurion Administrator functions. • Provide regular reporting outlining Payroll Helpdesk functions and tracking metrics that can be used for future process improvements. • Review payroll processes and procedures for continuous improvement and innovation in the ways of working towards outcomes. • Be an escalation point for all Payroll related matters both internally and with our MPaaS provider. • Apply knowledge to plan, prioritise, and manage workflows, ensuring effective ticket management and resolution of Aurion administration related enquiries. • Develop and refine procedures, checklists and other standard operating procedures. • Assist with other suitable functions as required.
