Job description Service Coordinator – Facilities Maintenance Adelaide CBD Permanent, full-time Monday to Friday Rotating roster between 7:00am–7:00pm Hybrid working available after probation Role commencement: February 2025 Note: weekends and Public Holiday coverage may be required from time to time. At Modus Projects, we excel in delivering high-quality commercial construction, fit out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional. The Opportunity We have an exciting opportunity for a highly motivated Service Coordinator to join our Operations team in Adelaide. In this role, you will manage and coordinate all preventative and reactive maintenance works for our clients nationwide. This position suits someone who thrives in a fast-paced environment, has strong attention to detail, and wants to grow within a fast-growing business. Key Responsibilities Our Service Coordinators manage the end-to-end delivery of all facilities maintenance repair requests, including: Effective End to End work order management; ensuring job requests meet customer expectations and KPI’s. Allocation of works to our local Trades and Service Delivery Partners Receive and manage incoming calls and emails accordingly. Building effective working relationships with our regular contractors and Modus technicians Responding to Priority maintenance requests and coordinating timely responses Delivery of exceptional customer service Adherence to our safety and escalations protocols. Skills and Experience The role requires someone who thrives in a fast-paced environment, managing a high volume of calls and service requests efficiently. Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively. Excellent verbal and written communication skills Strong customer service ethic and focus Strong problem-solving and technical skills Attention to detail and desire for accuracy. Ability to build effective relationships and manage stakeholder service needs and expectations. Experience in using Contact Centre Platforms, Knowledge Management Systems, SharePoint etc – Preferred. Why Modus? Generous Remuneration - Competitive salary, annual reviews, extensive referral bonus scheme. Job Security - A long-term career opportunity with ongoing training, upskilling and professional development. Think study leave options, structured L&D programs, and mentorship opportunities with experienced leaders from the industry. Supportive Team Culture - Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Enjoy birthday leave, loyalty leave, well-being incentives and access our EAP Programs. Family Focused - Enjoy flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days. Apply Today Join us and become part of a company that values excellence, teamwork, and a commitment to quality service. Send your CV along with your salary expectations and availability to join our team.
